ITIL focuses on delivering reliable and efficient IT services that support business operations. In The Fact Board, this is supported by a structured set of facts that provide insight into the performance and stability of IT services.
These facts include system availability, incident volume, mean time to resolve (MTTR), and the success rate of implemented changes. Organizations also monitor failed changes, patch compliance, security incidents, and backup success rates.
Additional indicators such as application deployment frequency and IT cost per employee provide insight into operational efficiency and service delivery.
By managing these facts centrally, organizations gain transparency into IT performance and service reliability, enabling IT teams to continuously improve operations and deliver stable, secure, and business-aligned IT services.